Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales should be considered FINAL. We only exchange goods if they are defective or damaged upon arrival or can integrate into our clinic's physical inventory. Specific policies regarding veterinary diets can be found below.

In circumstances where you consider a product defective or damaged, please contact us at 306-773-7171 within 48 hours of receipt of order with details of the products and defect/damage.

 Items may be considered on an individual basis, and may be considered for return with a 20% restocking fee.

Seasonal items are not eligible for exchange.

 ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All Veterinary Diet Products are 100% Guaranteed by our partner food companies (Hill's, Royal Canin and Purina Veterinary Diets) and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to Horseshoe Vet Clinic at 306-773-7171.